Privacy Policy
General Information
When visiting our website, certain information is automatically collected such as your IP address, the type and version of your browser, your operating system, and the time of your visit. This information, which does not personally identify you, is used for statistical purposes to improve our site. By browsing our site, you may also choose to provide us with personal data such as your name, postal address, email address, and phone number.
Identity of the Data Controller
The data controller for the site www.frenchkiss.fr is EKLO HOTELS, located at 10 RUE DE LA GARE D'ORLEANS, 33100 BORDEAUX FRANCE.
Cookies
Our site uses cookies to collect statistical data, facilitate your navigation, and personalize your experience. You have the option to configure your browser to block or delete cookies from our site. However, please note that this might affect certain site features.
Technical Cookies not Subject to Authorization
These cookies, necessary for the proper functioning of the site, do not require your authorization:
PHPSESSID : User session management.
w360_rgpd : Recording your cookie management preferences.
cloudfront : Content delivery.
Google Analytics
Our site uses Google Analytics to analyze site usage and improve user experience. While Google Analytics uses cookies, no personally identifiable data is collected. Data is retained for 2 months.
Google Tag Manager
We use Google Tag Manager to manage our site tags centrally. While Google Tag Manager activates other tags that may collect data, it does not have access to this data.
Links to Partners' Privacy Policies
For more information on how our third-party partners manage your data, please consult their privacy policies:
Direct Data Collection
We collect personal data directly from you through the following means:
Booking Form
When you use our booking form, we collect the following information:
First and Last Name
Email Address
Phone Number
Status
Message
Contact Form
When you use our contact form, we collect the following information:
First and Last Name
Email Address
Phone Number
Message
Retention Periods for Direct Collection
The data collected directly is retained for the following periods:
Purpose of Processing | Relevant Personal Data | Retention Period |
|---|---|---|
Responses to inquiries via booking form | Name, email, phone number, status, message | 3 years |
Sending newsletters | Name, email, phone number, message | 3 years |
Purposes of Data Collection and Legal Bases
The data collected on our site is used for the following purposes, based on the corresponding legal bases:
Site Improvement: Legitimate interests to ensure optimal user experience and the proper functioning of our site.
Statistics: Legitimate interests to analyze site usage and improve our services, when you consent to the use of cookies
Personalization: Consent, when you agree to the use of cookies to personalize your experience.
Communication: Consent, when you voluntarily provide us with your contact information for communication.
Order Fulfillment: Contract execution, when you place an order and we need to process this data to provide our services.
Legal Compliance: Legal obligation, when we are legally required to process or disclose certain data.
Purpose of Processing | Relevant Personal Data | Retention Period |
|---|---|---|
Site Improvement | Navigation data | 6 months |
Statistics | Navigation data, Cookies | 2 months |
Personalization | User preferences, Cookies | 6 months |
Setting Cookies on Web Browsers
The way to manage cookies may vary depending on the web browser you use. Below, you will find links to cookie configuration instructions for the most common web browsers:
By following these links, you will find detailed instructions on how to manage cookies for each browser, including how to block and delete them.
Data Recipients
The data collected on our site may be shared with the following recipients, based on necessity:
Entities of the EKLO HOTELS Group: Some data may be shared with other entities of our group for administrative reasons or for the provision of our services.
Internal Recipients: The data may be accessible to relevant departments within our organization, such as customer service, marketing, etc.
Providers and Subcontractors: We may share your data with providers and subcontractors who assist us in providing our services, such as payment service providers, web hosting providers, etc.
Business Partners: If you have given your consent, certain data may be shared with our business partners for promotional purposes.
Data Transfer Outside the EU
We may transfer your personal data to recipients located in countries outside the European Union. When we do so, we ensure that the transfer is carried out in compliance with applicable data protection regulations and that adequate safeguards are in place to ensure the security of your personal data. For example, we may implement standard contractual clauses approved by the European Commission or rely on approved transfer mechanisms such as the Privacy Shield for transfers to the United States.
Rights of Data Subjects
In accordance with the GDPR, you have several rights regarding your personal data:
Right of access: You have the right to verify the accuracy of the data concerning you and to request a copy of the processed data.
Right to rectification: You may request that your personal data be corrected, completed if it is inaccurate, incomplete, ambiguous or outdated.
Right to erasure: You have the option to request the deletion of your personal data in certain cases.
Right to restriction of processing: You may request the limitation of the processing of your personal data.
Right to data portability: You have the right to request the portability of your data in certain cases.
Right to object: You can object at any time, for reasons related to your particular situation, to the processing of your personal data.
Right to define post-mortem directives: You have the right to define directives regarding the fate of your data after your death.
Right to lodge a complaint with the supervisory authority: You have the right to lodge a complaint with the CNIL.
All the rights listed above can be exercised:
By electronic means at the following address: contact@eklohotels.com
Or by postal mail to: EKLO HOTELS, 10 RUE DE LA GARE D'ORLEANS, 33100 BORDEAUX
